We are excited to announce a new feature in our multi-channel B2B sales engagement solution: Return on Investment (ROI). This feature allows our customers to track their business opportunities based on Call Outcomes selected during the Koncert dialing session (Agent-Assisted Dialer, Flow Dialer, and Click Dialer) in the portal.
The tracked disposition records details about opportunities, including the amount of potential sales. This creates revenue generating measures for your B2B sales team, which allows our customers to improve their sales productivity and increase business. The tracked ROI reports are available for view under Reports.