B2B Sales Glossary

What Is a Sales Dialer? Glossary of Modern Dialer Types for Outbound Teams 

A sales dialer is a calling tool that helps outbound teams place calls faster, reduce manual effort, and increase the number of live conversations reps have with prospects. For modern B2B teams, a sales dialer is more than a productivity feature—it is a core part of a sales engagement platform that supports connect rates, pipeline generation, and rep efficiency. 

What is AI Cold Calling Role Play? Benefits & Best Practices

AI Cold Calling Role Play is an advanced sales enablement technology that uses conversational Artificial Intelligence to simulate live, two-way phone conversations between a salesperson and a potential prospect.

ZigZag Dialing® is Koncert’s intelligent dialing method where the platform calls only one phone number for a contact at a time—never all numbers simultaneously. This prevents call blasting and ensures every outreach attempt feels professional, respectful, and customer-friendly.

AI sales pitch practice (also known as AI sales role-play or AI conversation training) is a modern sales enablement technology that uses Artificial Intelligence, particularly conversational AI and machine learning, to simulate realistic sales interactions.

AI sales role-play is a cutting-edge training and coaching methodology that utilizes conversational Artificial Intelligence to create highly realistic, dynamic, and safe simulation environments for sales professionals.

A phone dialer is a software system that automates the process of making outbound phone calls for sales and customer service teams. At its core, it’s a tool that eliminates the manual work of a person looking up and typing in each phone number. This frees up representatives from tedious tasks like navigating phone trees, listening to busy signals, and leaving voicemails, allowing them to spend their time on what truly matters: having a live conversation.

Have you ever answered an automated call, said "hello," and been met with a few seconds of dead air before a person finally comes on the line? That frustrating silence is a common problem with many automated dialers, and it can cause a prospect to hang up before the salesperson even has a chance to speak. That’s the problem Koncert’s AI-powered Quick Connect technology was built to solve.

What is a Preview Dialer?

A preview dialer is an outbound calling system that gives agents complete control over when a call is placed. Unlike other automated dialers that dial automatically, a preview dialer first presents the agent with all the information about the next contact in a list and then waits for the agent to manually initiate the call.

What is a Progressive Dialer?

A progressive dialer is a type of automated outbound calling system designed for call centers and sales teams. Unlike a predictive dialer that dials multiple numbers at once, a progressive dialer dials one number at a time only after an agent becomes available. This ensures that every connected call is immediately routed to a live agent, eliminating the risk of a "silent call" or high call abandonment rates.

Lead generation is the process of attracting and converting potential buyers into people who have shown some level of interest in your product or service. Think of it as the very first step in filling your sales pipeline. It’s the essential bridge that connects your marketing efforts with your sales team, providing a steady stream of people to talk to, qualify, and hopefully, turn into customers.