ConnectLeader Patents
ConnectLeader’s pioneering innovations are protected by multiple patents issued by the U.S. Patent and Trademark Office, under the patent numbers 8594308, 8964963, 8938058, 9237233, 9674364 and Canadian patent number 2815399.
These patents protect many innovative sales acceleration capabilities that are industry’s first, and some of such capabilities include, but not limited to:
Unique Capabilities
Quick Connect
Other parallel dialers suffer from a long lag when a call is connected. Koncert's Al-powered Quick Connect allows for seamless conversations to give reps a fighting chance at setting a meeting when they are connected to their prospect. We achieve Quick Connect with ultra-low latency by embedding our own phone tech and Al in one network, that is, we don't use telephony APls offered by companies like Twilio or Vonage as used by our competition.
Automated Local Presence
Koncert helps sales reps get better connect rates. Most people are more inclined to pick up local calls because a local call could be from the doctor, school, mechanic etc. Local Caller IDs are automatically selected based on prospect’s area code yielding industry leading pick-up rates that beat the competition.
Automated Caller ID Health
Most outbound calling teams struggle with low connect rates because their phone number is showing up as SPAM on the prospect’s Caller ID. With Koncert’s Device Cloud and Heat Map, we automatically manage Caller IDs to ensure bad Spam numbers are cleaned or removed so your best prospect isn’t avoiding your rep’s call.
Better CX Through Anti-Call Blasting
Koncert's AI Parallel Dialer dials multiple prospects at a time but dials only one phone number for a given prospect. Unlike competitors, we stay away from simultaneously dialing multiple phone numbers associated with a prospect (aka Call Blasting). This improves customer experience and yields more conversations with better outcomes.
Parking Lot
Koncert ensures reps are not wasting dials calling the same “bad numbers”. That old fax machine isn’t going to pick up no matter how many times you call it. Parking Lot quarantines bad numbers so your team can focus on the legit ones.
Experience
12+ Years parallel dialer experience and a mature platform. We listened to customers over a long period of time and built the solutions to address a long list of use cases.
Other High Value Features
AI PitchLab
Unlock your team’s full potential with the AI PitchLab, a powerful add-on to Koncert. Reps can rehearse sales pitches in a real-time, interactive environment—without the pressure of a live call.
Waterfall Data Enrichment
Koncert’s Waterfall Data Enrichment feature instantly replaces bad data or fills in missing contact details—like phone numbers, emails, job titles, and LinkedIn profiles—by automatically pulling data from multiple premium sources.
Remote Coach
When a team is calling at scale, managers need to access live calls and call recordings. Remote Coach gives managers the ability to surf through live calls or listen to call recordings filtered by day, rep or even call disposition. Remote Coach allows you to hear what isn't working and fix it or hear what is working and share it with your team.
Remote Salesfloor
Do a call blitz or a ride-along as if you were in the office. Reps gain motivation and learn from each other. More togetherness helps improve adoption and effectiveness.
Analytics
Managers love Koncert analytics. Take a quick look at your team or drill down on specific calls or a particular rep. Koncert Analytics helps managers better manage their team and their data to quickly identify issues and opportunities to improve team performance.
Customer Success (CS)
Our Customer Success (CS) team knows user adoption is key for success. Our CS team goes above and beyond mere perfunctory calls, committed to ensuring every client derives maximum value from our AI Parallel Dialer platform and helps them optimize to get the best results and ROI. Whether on scheduled calls or through ongoing support, our CS professionals work tirelessly to empower managers and users with the knowledge and tools they need to thrive.
Integrations & Security
Integrations
Proud partners and integrated with Salesforce, HubSpot, SalesLoft, Outreach, Gong & Apollo.io
Security & Compliance
SOC 2 Type II certified. GDPR compliant. Features to stay TCPA compliant.
Frequently Asked Questions
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What is Koncert and how does it help sales teams?
Koncert is an AI-powered dialer and virtual salesfloor platform that helps B2B sales teams have more conversations, boost connect rates, and close more deals—faster.
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How does Koncert’s AI dialer work?
Koncert’s AI dialer filters out voicemails, busy signals, and phone trees, instantly connecting sales reps to live prospects while syncing activity with CRMs like Salesforce.
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What is Quick Connect and why is it better?
Quick Connect is Koncert’s ultra-low latency technology that instantly connects reps to live calls, eliminating awkward delays and giving reps a better chance to book meetings.
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What types of dialers does Koncert offer?
Koncert provides four dialers: AI Parallel Dialer, AI Power Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer—each optimized for different sales roles and workflows.
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What is the Remote Salesfloor and how does it work?
Remote Salesfloor recreates the energy of an in-person call center by enabling reps to collaborate, learn, and coach virtually through real-time audio, video, and screen sharing.
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What kind of customer support does Koncert offer?
Koncert provides extensive support via knowledge base, training guides, and a dedicated support team reachable at support@koncert.com or 603-952-2505.
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Can Koncert prevent my numbers from being marked as spam?
Yes. Koncert uses an Automated Caller ID Health system with real-time monitoring (Heat Map) to quarantine and clean flagged numbers, maintaining a healthy Caller ID reputation.
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Does Koncert support real-time sales coaching?
Yes. With Remote Coach®, managers can listen to live calls, whisper advice without the prospect hearing, and access call recordings for post-call feedback.
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What is the Parking Lot feature in Koncert?
Parking Lot quarantines un-dialable or failed numbers (like faxes or disconnected lines), ensuring reps only dial legitimate, connectable prospects.
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Is Koncert compliant with security and privacy regulations?
Yes. Koncert is SOC 2 Type II certified, GDPR-compliant, and includes features to support TCPA compliance.
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Does Koncert integrate with CRMs and sales tools?
Yes. Koncert integrates seamlessly with Salesforce, HubSpot, Outreach, Salesloft, and more—allowing for real-time sync and data tracking.
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What kind of analytics does Koncert provide?
Koncert offers detailed call and rep-level analytics, real-time dashboards, and performance insights to help managers coach effectively and improve team productivity.
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How does Koncert help with sales call transcription and objection handling?
Koncert’s Conversation Intelligence uses AI to transcribe calls, detect objections, and let managers tag and share call snippets for team learning.
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