Koncert Wins Gold in 13th annual Best in Biz Awards 2023

Salem, NH – December 14, 2023 –Koncert has been named a gold award winner in Small/Medium Business Product of the Year category in Best in Biz Awards 2023. Best in Biz Award is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.

Koncert has been recognized for its flagship AI dialer products. By leveraging automation and AI, Koncert's platform enables small/medium and enterprise businesses to effectively execute high- outbound calling campaigns and see significant ROI. Koncert is the only ultra-low latency AI dialer platform in the industry. Our AI dialer platform intelligently filters through voicemails and phone trees and connects live calls.  Koncert dialers help sales teams skyrocket conversations for more pipeline, while optimizing productivity. We provide four dialer options aligned to different sales workflows in addition to many unique and high value features. 

• AI Parallel Dialer: Multi-line power dialer that allows sales rep to have 6-10 prospect conversation in just one hour.
• AI Flow Dialer: The single line dialer drives live conversations and improves outbound calling productivity.
• Agent Assisted Dialer: Human assisted power dialer with 10x faster and boost sales productivity
• Click Dialer: Faster than manual dialing, one call at a time
• Quick Connect: Phone tech and AI are embedded in one network, delivering ultra-low latency connects.  
• Automated Local Presence: Local Caller IDs are automatically selected based on prospect’s area code, delivering true local presence and better connect rates.
• Automated Caller ID Health: Caller IDs are kept clean and managed.
• Remote Sales Floor: Virtual Sales Space for a call blitz or a ride-along.
• Remote Coach: Sales coaching done at scale. Managers can surf through live calls or listen to call recordings.
• Conversation Intelligence: AI scans and detects objections, allowing managers to coach reps at scale.
• Parking Lot: Parking Lot quarantines bad numbers using workflow rules.
• Analytics: Drill down metrics to display performance at a rep level or list level.
• Integrations: Real time bi-directional syncing with many 3rd party systems, including Salesforce, HubSpot, Outreach, Sales Loft, Gong etc.
  

Since the program's inception in 2011, winners in Best in Biz Awards have been determined by independent judging panels assembled each year from some of the most experienced national and local newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America.

“As in years past, determining winners in some categories was a matter of selecting the very best from among the very good and came down to the smallest details,” said Best in Biz Awards staff. “Each year, the judges are impressed by the innovations, growth, and change emanating from the winning companies and permeating across layers of society, from their employees through clients to local and global communities.”

About Koncert

Koncert is a B2B Sales Engagement platform with over 12 years focusing on sales dialer technology innovation. Koncert’s four dialer products are sales-role specific, created for a wide variety of sales workflows. Koncert provides an industry-leading, wide variety of reports and dashboard options based on customer needs identified over years of use, plus customization options in reporting so managers and sales reps can have complete, actionable analytics at their fingertips. Koncert’s innovations are protected by more than 12 Patents. Some innovations include providing visibility and control for the user while communication attempts are taking place, easier planning and executing multi-channel communication that includes phone call along with email and social media touches, predictive scheduling based on the volume of communication attempts, remote coaching features, etc.  Visit: https://www.koncert.com/ 

About Best in Biz Awards

Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the prestigious awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 100 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com