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How a Dialer for Salesforce CRM Will Increase Sales Team Performance

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Outbound phone sales are one of the most effective tools you have at your disposal. In fact, a study of salespeople found that almost half of them believed that the telephone was their single most valuable tool. Given its incredible value, it makes sense that you need to dedicate resources to making their time spent on the phone as efficient as possible. 

A sales dialer is the perfect tool to help you out. Sales dialers assist you when you're going through your phone lists to call your prospects. Notes and connections are automatically synced with your CRM system, such as Salesforce, which makes everything much easier to track.


Read top advice for new sales reps. Read this blog.


Below, we’ll discuss five of the most important ways that sales dialer software for Salesforce will be able to increase your outbound sales performance:

Salesforce Dialer Software

1. Saves Time

Outbound sales teams spend a great deal of time organizing their call lists, manually dialing, and tracking their progress. Dialer software handles the tasks of organization and tracking your progress for you. 

2. Provides a Local ID

The benefits of a local presence dialer are immediate. Customers are more likely to answer phone calls when they see a local number calling them instead of a toll-free or long-distance number. In fact, studies show that people are twice as likely to answer a local number as they are an out-of-state number and four times as likely to answer a local number as they are a toll-free number.

3. Ensures Accurate Data

With a sales dialer fully integrated into Salesforce, you’ll be able to import and dial phone numbers right within the system. No numbers will be missed or entered incorrectly, and customer accounts will be updated automatically. This saves a great deal of time, and most importantly, ensures your data is accurate. Considering that faulty data costs businesses in the U.S. trillions of dollars every single year, this more than pays for itself.

4. Optimizes Phone Calls

With Salesforce lead scoring, your prospects are scored based on how valuable they’re likely to be to your company. Combined with sales dialer software, this is one of the absolute best ways to increase sales. Your sales dialer will provide your most valuable prospects for you to dial first, ensuring that they don’t slip through the cracks. This improves your sales team’s efficiency and will drive better overall performance.

5. Enhances Management Tools

Your sales manager will have more power than ever before with a sales dialer. Monitoring Mode allows them to jump in and out of phone calls to review their sales team’s performance. When training, they can whisper directly to the rep to give them advice in the middle of a phone call.

Beyond that, there are powerful reporting capabilities. Dashboards provide access to real-time analytics. In-depth reports can be viewed online or downloaded. With all these tools and data in their hands, your managers will be able to ensure quality control and optimize processes on the fly.

To enjoy the benefits of a sales dialer, you must find the solution that works for you. Koncert’s Flow Dialer is a cloud-based sales dialer software that integrates quickly and easily with Salesforce. You’ll be able to better engage with your prospects and drive better performance in less than an hour. 

To talk to our team or schedule a demo, all you need to do is click here or give us a call at 800-955-5040.

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