The business phone built for revenue teams

Koncert Phone is a cloud-based VoIP business phone system built for sales and revenue teams. Each rep gets a dedicated business number with unlimited inbound and outbound calling, fully managed Caller ID Health, automated local presence, and automatic call logging to your CRM and sales engagement platform. It works on its own or alongside Koncert's AI dialers.

Yes. Koncert Phone is a cloud-based VoIP business phone, so your team can make and receive calls from anywhere without desk phones or on-premise hardware. Reps install a Google Chrome extension and call from the built-in dial pad.

Yes. Every user receives a dedicated business phone number (DID) for inbound and outbound calling.

Yes. Each user receives a dedicated business number that can be used for inbound calls, outbound calls, voicemail, and prospect callbacks.

Yes. Because it's cloud-based, users can make and receive calls from virtually anywhere with an internet connection.

Koncert Phone is a cloud VoIP phone system designed for revenue teams that prospect by phone. Most business VoIP providers give employees a number, a dial pad, and voicemail. Koncert Phone adds what sales teams usually buy as separate tools: fully managed Caller ID Health, automated local presence, call recording and transcription, AI call summaries, and automatic logging to your CRM and sales engagement platform. When prospects call back a number used by a Koncert AI Dialer, the call goes straight to the rep on Koncert Phone.

Koncert works on the two main reasons prospects ignore calls: an unfamiliar area code and a number labeled "Spam Likely." Automated local presence shows a caller ID that matches the prospect's area code. Caller ID Health monitors every number's reputation and removes flagged numbers from rotation before they hurt your connect rate. Callbacks route directly to the rep, so a returned call doesn't go to a dead line.

Caller ID Health is Koncert's fully managed service for keeping your outbound numbers off carrier spam lists. Koncert checks your numbers on an ongoing basis, quarantines any that get flagged, works on remediation, and returns them to the pool once they test clean.

Koncert pulls the flagged number out of rotation automatically, so reps stop dialing from it right away. The number then goes through remediation, and Koncert reintroduces it once it's healthy again. Your team doesn't need to file carrier disputes or swap numbers by hand.

Yes. Koncert Phone includes automated local presence, which picks a caller ID that matches the area code of the number being dialed. International caller IDs are available as an add-on.

Every call can include a recording, a full transcript, an AI-generated call summary, the rep's notes, and the call disposition. Call history is stored in Koncert Phone, and the same activity syncs to your CRM and sales engagement platform. Reps spend less time typing notes after each call.

Yes. Calls, notes, dispositions, and AI summaries sync automatically to Salesforce, HubSpot, Microsoft Dynamics, Salesloft, Outreach, Apollo, and Gong. Reps can also search CRM accounts and contacts from inside Koncert Phone. For other systems, Koncert offers API access and webhooks.

Both plans include team performance analytics that show call volume, connect rates, and talk time for each rep and for the full team in real time. Calls also flow into Koncert Analytics, so managers can compare phone activity with dialer activity in one view. Teams that want AI review of what reps say on calls can add AI-powered coaching.

Every call is recorded and transcribed, and AI call summaries show what happened without replaying the full recording. A practical starting point is to review calls from reps with strong activity but low connect or meeting rates. The AI-powered coaching add-on goes further by finding the talk tracks that win and the moments where reps lose prospects.

Yes. Team performance analytics update in real time, so managers can track call volume, connects, and talk time throughout the day.