7 min read
Introduction
The best businesses are constantly finding ways to innovate to make their teams more effective. And after the pandemic, consumers and companies operate in new, unique ways. Take, for instance, the growing shift in work-from-home sales and support teams. Those employees need tools to remain productive despite not being in the office.
Likewise, companies selling into the B2B market must adapt to the new ways their consumers purchase products. B2B firms are looking to streamline the buying process.
Cloud-based AI sales dialer is a growing piece of equipment in sellers’ toolkits. These dialers help enable highly productive remote work, provide automated features ideal for sales managers to better coach and improve their scattered teams, and support integrations that improve productivity. Explore why implementing a AI sales dialer into your tech stack can benefit your teams and produce a better customer experience without breaking the bank!
Why Use a AI Sales Dialer?
Outbound and cold calling might sound simple, but in fact are challenging to salespeople, especially those working remotely. They’re even more complicated when having to dig through contact information, call lists, and directories of phone numbers. A sales dialer eases that process by providing functionality that benefits your sales agents. When implemented you can see some of these benefits:
- Increased productivity - Sales reps can focus on conversations, discovery calls, setting meetings, and closing
- Workflow automation - Quality sales dialers eliminate mistakes in manually updating customer information. Through a bi-directional sync with your company’s CRM, call dispositions are automatically added into the prospect/customer record, without the risk of misspellings, or the rep forgetting to add in the activity. Also, working with a Cadence program, the next activity will be triggered - whether that be another call, a specific email follow up, a reminder to send a webinar or video link - whatever strategy that is in place.
- Time savings - No more manual dialing, searching for contact information, or fumbling for notes on prior customer interactions - all of which take time away from sales functions.
- Increased conversion rates - Automated dialing means more calls, reaching more prospects, for more conversations and relationship building. All of which leads to more sales.
- Integration opportunities - Koncert provides CRM integration with Salesforce, HubSpot, Outreach, Salesloft and Gong.
- Enhanced customer support -Take the pressure off admin tasks so sales reps can focus on the sales process, wowing clients along the way
Go for an AI powered sales dialing platform that offers a variety of dialing options: AI power dialing calling two or more lines at once for long prospect lists which gives 10x productivity or single-line AI flow dialing for specific campaigns. One-size-fits-all dialing generally is not ideal, as sales teams’ requirements and company strategies are not static.
Sales dialer software can unlock untapped potential in your sales professionals. However, not every provider offers the same level of quality. Most providers focus on one or maybe two types of dialers. Koncert has five. Koncert has a dialer solution for every business need and affordable to all. Discover each of Koncert’s dialers
- AI-Powered Parallel Dialer - Call up to 10 lines at once for outbound sales, for pickup rates that allow salespeople to have several productive calls in a single session. Your customer info displays from the CRM instantly when a call is picked up, allowing reps to know who they are speaking with and what previous call dispositions have been.10x productivity increase compared to manual dialing.
- AI Flow Dialer - A single-line dialer with the AI power to navigate through voice mail (dropping pre-recorded voicemails, recording call dispositions, moving uncallable numbers to a “parking lot” for further research, etc.)
- Agent-Assisted Dialer - Up to 10x faster than manual dialers and ideal for large-scale B2B selling with human dialing agent's assistance. Rely on professional human agents who can get past IVRs, phone trees, and gatekeepers - and transfer the calls instantly to the sales reps!
- Flow Dialer - A non-AI list-based power dialer removes manual dialing and allows agents to focus on selling with full bi-directional sync with CRMs such as Salesforce, HubSpot, and more.
- Click Dialer - Koncert’s click-to-call dialer is faster than manual dialing, and calls connect seamlessly for an easy follow-up!
In addition to a AI sales dialer for any dialing situation, Koncert dialer platform includes a local caller ID management tool, with a proprietary Heat Map to monitor the local numbers’ use. Koncert’s dialing platform is SOC 2 Compliant and meets STIR/Shaken and GDPR, and TCPA standards.
Utilize Effective Sales Dialers with Koncert
It’s no secret that an effective AI sales dialer can improve your business’s efficiency. By switching to a cloud-based solution, you can start experiencing some benefits you never thought possible in a dialer. Your reps will spend less time dialing and searching for contact information, allowing for a streamlined approach to sales calls. The time savings takes the pressure off salespeople allowing them to focus on selling, not contact info. With five dialing software options, there’s an AI sales dialer for you, and you can explore all the features by requesting a demo today!
