Since you’re in sales, I’m sure you’ve heard the term “power dialer”. Right?
If you somehow haven’t, the definition of power dialer is an automatic dialing technology that powers through your list of sales prospects by dialing one number after the next.
There’s just one pesky little problem with that. When you use a literal power dialer, you’re running the risk of being non-compliant with the Telephone Consumer Protection Act (TCPA). Penalties for doing so can range from $500 to $1,500 per call.
What’s a sales rep to do that has a long list of calls to make? Read on to find out.
The benefits touted of typical power dialing include software that goes through your list and rapidly dials each contact, listening for a pickup and dropping a pre-recorded message if it goes to voicemail. Each action is performed by the software—aka a robot.
What is sales engagement? Read this blog.
That’s the problem.
Those pre-recorded messages are great, and are such a time-saver, but the use of pre-recorded messages is specifically frowned upon by the TCPA.
And yes, it’s so much easier to have the software select who to call next and dial each number. But with apologies to Styx, “No domo origato, Mr. Roboto” aka “No thank you very much, Mr. Roboto...” The TCPA requires human intervention to be taken for each and every action. A robot/software deciding who to call next and making those calls and then listening to see if there’s a person on the other end or a voicemail? That’s not human actions. That’s a robot.
Here at Koncert, we’re team no robot.
What’s a Human Power Dialer?
What do we do instead of power dialers? We still love the speed of power dialers, but we’ve got a not-so-secret weapon on our side. Humans.
With our human power dialer, Agent-Assisted Dialer, you get a team of trained, professional human agents who go through your lists and make the calls for you. Every action taken is a human action. Again, no robots.
Our human dialing agents place on average 125 calls in just 1 hour for you. Typically, this results in seven to 10 conversations per hour. Just think about what this could do to your B2B sales productivity. Not to mention your revenue. All without worrying about TCPA compliance.
Not sure if your dialing vendor is TCPA compliant and now you’re a bit worried? Learn the 6 questions you need to ask about TCPA compliance.
Ready to hit a high note with human power dialers? Reach out to us here at Koncert today to learn more about our entire multi-channel suite of B2B sales engagement software, including Agent-Assisted Dialer. Simply click here or give us a call at 800-955-5040.