8 min read

Overcoming Objections: A Guide to Using AI Power Dialers Effectively

Featured Image

Making cold calls is never easy, but AI-powered dialers can help sales teams maximize productivity and have more conversations. However, prospects may still raise objections on those cold calls. This guide will explore how to overcome common objections when using an best AI dialer software and optimize effectiveness.

Why Use an AI Dialer?

AI dialers automate the tedious process of dialing through lists and weeding out bad numbers. The AI handles filtering through busy signals, disconnected numbers, fax machines, and voicemails. When a real person answers, the AI instantly connects them to an available sales rep.

This allows reps to have exponentially more conversations in a day. Rather than manually dialing, an AI dialer can dial a rep's entire call list in just an hour. This allows sales teams to power through call lists 10X faster than manual dialing.

AI dialers platform, when integrating directly with CRMs, will keep data in sync and giving reps instant access to prospect information when connected. Features like local caller IDs and real-time analytics help optimize connection rates and effectiveness.

Common Objections with Cold Calling

However, just getting live people on the phone doesn't guarantee success. Many prospects will still have objections to cold calls, including:

  • I'm not interested: Prospects may quickly dismiss a cold call if the rep doesn't grab their attention fast.
  • I don't have time right now: Prospects are often busy and may brush off an unscheduled sales call.
  • Call me later: Similarly, prospects may ask reps to call back later when it's more convenient.
  • Send me some information: Prospects may try to end the call quickly by asking for information to be emailed.
  • I'm happy with my current solution: If the prospect already uses a competitor, they may not see reason to switch.
  • I need to think about it: Prospects often want time to consider a purchase rather than commit on a cold call.

Overcoming these objections quickly and effectively is crucial to turning more conversations into qualified leads.

Linkedin - 1200x1200

Techniques for Overcoming Objections

Here are some proven techniques reps can use to overcome common objections on AI-dialed cold calls:

1. Lead with value

Don't immediately launch into a sales pitch. Quickly establish value by introducing yourself and asking a smart question related to their needs. This grabs attention rather than allowing them to dismiss the call.

"Hi {Name}, This is {Your Name} with {Company}. I wanted to ask, Are you currently evaluating options for {relevant problem}?"

This introduces value focused on their needs from the start.

2. Empathize and reassure

Acknowledge the objection respectfully. Empathize with being busy or not needing a solution currently. Then reassure you only need a quick moment.

"I understand you're busy. This will only take a minute, as I know {relevant problem} is important for businesses like yours."

This shows you respect their time while emphasizing you can provide value.

3. Reframe Around Value

Redirect the conversation to the potential value of your solution. For example:

"I completely understand. I thought this might be valuable because we've helped other {industry} companies like yours {achieve relevant results}."

This reframes the conversation around the concrete value you provide.

4. Ask Discovery Questions

Rather than launching into a sales pitch, use open discovery questions to engage them. Get them thinking and talking about current pain points.

"What are some of the biggest challenges you face with {relevant problem}?"

This turns the call into a productive conversation about their needs.

5. Offer to send information

Don't just say you'll email the information. Offer to send something specific, like a guide, checklist, or case study.

"I'd be happy to send over a guide on {relevant topic} that has helped other companies see a {X}% increase in {relevant metric}." 

This makes it more tangible and valuable than a generic brochure.

6. Suggest Next Steps

Guide the prospect toward low-pressure next steps to continue the conversation.

"I'd love to schedule some time to demonstrate how our platform can help increase your {relevant metric}. Are you available next Tuesday or Thursday for a brief demo?"

This moves the conversation forward while still respecting their time.

Optimizing AI Dialers for Objection

Beyond call techniques, sales teams can optimize AI dialers to help overcome objections:

  • Refine call scripts- Scripts should lead with value propositions and include discovery questions. Have reps practice handling objections.
  • Expand call hours- Give reps flexibility to call later and accommodate prospects' availability.
  • Prioritize engaged accounts- Focus calling on accounts showing engagement, like opened emails and site visits.
  • Pause unqualified leads- Use dispositions like "not interested" and "no fit" to pause bad leads rather than keep calling repetitively.
  • Listen to call recordings- Use features like call recording and conversation intelligence to identify what objections reps struggle with. Coach them to improve.
  • Personalized follow-ups - Set reminders for timely, personalized follow-up based on prospect needs and objections after calls.

The key is conversations

While objections will always come up on cold calls, AI dialers empower sales teams to have exponentially more conversations each day. More conversations give reps more practice overcoming objections and leading with value.

Rather than fearing objections, teams should view them as opportunities to improve skills. As reps become more adept at guiding prospects through the sales process, objection rates will naturally decrease over time.

The key is leveraging the power of AI to drive more connections and conversations. This hands-on practice will lead to improved skills, higher conversion rates, and explosive sales growth.

Overcoming objections takes work, but with the right combination of call techniques, coaching, and AI-powered efficiency, sales teams can smash sales goals. Try implementing an AI dialer and objection handling tips; you may be surprised just how quickly performance improves.

The key to overcoming objections and boosting sales productivity is implementing a robust AI dialer optimized for your team's needs. Koncert offers a range of AI dialer solutions designed specifically for sales teams.

With ultra-low-latency Quick Connect, Koncert seamlessly bridges conversations faster than any other provider. Automated local presence and caller ID management ensure more prospects pick up and engage.

Koncert also provides real-time analytics, remote call coaching, and a parking lot feature to identify and pause bad leads. Integrations with Salesforce, Outreach, SalesLoft, and more keep data flowing.

If you're ready to smash objections and accelerate conversions, request a custom demo from Koncert today. Koncert AI dialers have helped sales teams achieve up to 10X more conversations and skyrocket revenue. The innovative features and dedicated support provide everything you need to overcome objections and exceed goals.

Experience the Koncert difference in your sales process. With the right AI technology and objection handling strategy, your team can gain momentum like never before. The proven solutions from Koncert are ready to take your sales performance to the next level.

Start Free Trial

4 min read

Avoid Sales Burnout: Lessons Learned from Death of a Salesman

Arthur Miller's 1949 play ‘“Death of a Salesman” is about what happens when a salesman, Willy Loman, fails to accept...

6 min read

5 Sales Outreach Best Practices: Outreach the Right Way

If you manage a B2B sales team, you are engaged in some sort of sales outreach. But what exactly is sales outreach?...

9 min read

What Is an AI Parallel Dialer and Why B2B Sales Teams Need One

What Is AI Parallel Dialing?

Simply put, AI powered parallel dialing is using asoftwareapplication to make multiple...